SHIPPING

Shipping & Handling

ALL ITEMS ARE DISPATCHED FROM AUCKLAND, NEW ZEALAND.

FREE SHIPPING NEW ZEALAND
Free shipping within New Zealand when you spend over $59.00

Free shipping within Australia when you spend over $149.00

SHIPPING COST
Flat Rate Shipping | New Zealand $5.00

Flat Rate Shipping | Australia $25.00

SHIPPING PROCESSING TIME
All orders are processed within 1-3 business days after receiving your order confirmation. You will receive another notification when your order has shipped. 

For pre-orders, if you have a pre-order style, we will fulfill your order within 1-2 business days once it has arrived at our studio and they are fulfilled in order of date of purchase. If there are any pre-order delays, our team will contact you directly.

If your order contains in-stock styles & pre-order styles, your order will be shipped once all styles are in stock in one shipment. If you'd like us to do a split shipment on your order (shipping the available styles to you first & shipping the pre-order styles later in a separate shipment), please contact us at totwofficial@gmail.com. There will be an extra charge of $5 NZD for split shipment. Split shipment is only available within New Zealand.


SHIPPING CONFIRMATION & ORDER TRACKING
You will receive a shipment confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

SHIPPING TIME FRAME
For Auckland Region, the delivery usually takes 1-3 business days.       
For other cities or rural areas in New Zealand, the delivery usually takes 4-5 business days. 
For Australia, the delivery usually takes 5-10 business days. 
For rest of world, the delivery usually takes 5-10 business days.